Refund Policy

Last updated: September 15, 2026

Templates are digital goods delivered instantly, so refunds are limited. This page explains exactly when a refund is and isn't available.

À la carte purchases

• If you haven't downloaded the files yet, you can request a full refund within 48 hours of purchase.
• Once the files have been downloaded, the purchase is final and non-refundable — the same standard most digital template marketplaces use, since there's no way to “return” a downloaded file.
• If a template is genuinely broken or significantly different from its preview, contact us — that's handled as an exception, not covered by the rule above.

Subscriptions

• You can cancel anytime to stop the next renewal, but we don't refund the current billing period once it's started, even if you cancel partway through or downloaded nothing.
• If you're charged for a renewal by mistake and haven't downloaded anything new during that period, contact us within 48 hours of the charge and we'll review it.

VVIP packages

Given the high value and limited nature of VVIP packages, these are non-refundable once access is granted, except where the delivered package is materially different from what was described at purchase.

How to request a refund

Email coresites.support@gmail.com with your order email and the template or plan name. We aim to respond within a few business days.